Terms of Service
Welcome to Fortelle Jewelry (“Fortelle,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your use of our website located at www.fortellejewelry.com (the “Site”) and the purchase of any products from us.
By accessing our Site or placing an order, you agree to be bound by these Terms. If you do not agree, please do not use our Site.
By using this Site, you represent that you are at least 18 years old or have permission from a parent or legal guardian.
All products displayed on our Site are subject to availability. We reserve the right to discontinue or modify products at any
time without notice.
Prices are listed in U.S. dollars and are subject to change without notice.
By placing an order, you agree that:
We reserve the right to refuse or cancel any order for any reason, including suspected fraud or inventory limitations.
We aim to process and ship orders within 1 – 2 business days if product is in stock. We do not ship orders on Friday after 5pm or on the weekend. Delivery times are estimates and not guaranteed.
Fortelle is not responsible for delays caused by shipping carriers, customs, or events beyond our control.
Our return and exchange policy is outlined in our Return & Exchange Policy and in our FAQ and is incorporated into these Terms.
Custom or personalized items may be final sale unless otherwise stated.
All content on this Site, including logos, designs, images, text, and graphics, are owned by Fortelle and protected by intellectual property laws.
You may not copy, reproduce, distribute, or use our content without our prior written permission.
You agree not to:
All jewelry pieces and accessories are FINAL SALE at this moment. However, we stand behind the quality of our pieces. If your item arrives damaged or has a manufacturing defect, please contact us within 30 days of delivery with your order number and photos, and we will make it right through a repair, replacement, or store credit at our discretion. Please contact us at sales@fortellejewelry.com. Customer satisfaction is a top priority and at the same time, we are still a small business.
Exceptions to the above include normal wear and tear, scratches, tarnishing, plating wear, accidental damage, lost items, improper care, water exposure, perfume/lotion exposure, and damage from pulling, bending or misuse. products and Site are provided “as is” and “as available” without warranties of any kind, express or implied.
We do not guarantee that:
To the fullest extent permitted by law, Fortelle shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Site or products.
Our total liability shall not exceed the amount you paid for the product in question.
You agree to indemnify and hold harmless Fortelle from any claims, damages, or expenses arising from your use of the Site or violation of these Terms.
These Terms are governed by the laws of the State of New York, without regard to conflict of law principles.
We may update these Terms at any time. Changes will be effective upon posting to the Site.
Your continued use of the Site constitutes acceptance of the updated Terms.
For questions about these Terms, please contact us at:
Email: sales@fortellejewelry.com
Address: Fortelle Jewelry, 447 Broadway, 2nd Floor #1600, New York, NY 10013